Browsing by Author "Pawas Kumar"

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Customers perception ATM services
(Blue Eyes Intelligence Engineering and Sciences Publication, 2019) Pawas Kumar; Dilip Kumar; Abhishek Kumar
ATMs are electronic machines which can be operated by customer for availing various types of banking services. They are easy to operate and having various advantages for customers. ATMs perform various functions like depositing or withdrawing cash at customers will. In fact, ATMs provide 9 different types of services to their customers. It not only saves the time of customers by giving them the freedom to operate according to their convenience but it even lowers the work load of banks as well. State Bank of India is having one of the world’s largest chain of ATM network containing around 60,000 ATMs all across India. These numbers are like double edged sword for the institution as SBI management has to put its best foot forward for delivering world class service to their customers. For example, customers have faced the problem of non-operational SBI ATMs without knowing the time up to which it will again become operational. There should be some kind of technique by which they may know by what time it will again become operational. In developing country like India where majority of population still leaves in villages and small towns, spreading awareness about ATMs is quite a challenge. A good number of customers still prefer to transact through manual mode instead of e-banking mode due to lack of required skills for operating banking services online. There is a need of creating a sense of awareness among the rural customers towards the benefits of using ATMs for financial transactions. This research exercise is a humble attempt from the side of the researcher to discuss the perception of customers regarding SBI ATMs in region I of Varanasi city. © BEIESP.
Information technology impact on E-commerce business growth
(Blue Eyes Intelligence Engineering and Sciences Publication, 2019) Pawas Kumar; Abhishek Kumar
Internet has revolutionized the human civilization. It has developed countless opportunities in every aspect of our life. Today we are capable of sharing our information within seconds to almost every corner of the earth, it has opened those markets which were previously inaccessible and it is because of the internet human civilization is taking giant strides in widespread development of society at large. Today data is shared easily through research papers, articles, blogs etc., within the social as well as scientific community all over the globe creating an exclusive platform where information is systematically organized for its meaningful referrals. When it comes to its potential in increasing the business, it is simply numerous. Traditional model of merchandising is becoming more and more obsolete with each passing day. E-commerce sites are spending huge amounts of money for improving their service quality and making customers satisfied to favor e-commerce sites as against physical shops. The glimpse of which is already been seen in developed markets where customers inclination is increasing to an alarming rate towards e-commerce. Even U.S. President Obama once bought books from a retail store for encouraging customers to purchase products from retail outlets in U.S. E-Commerce companies are well prepared for milking this beautiful opportunity by constantly evolving themselves in accordance with the customers. But it is not that easy for them as well because there is significant level of competition in this industry. Some of the sites are giving huge discounts on products for neutralizing the harsh impacts of competition and incurring measurable losses in their balance sheets. E-commerce sites must come with frequent improvements in them for making customers loyal in the longer period of time. This paper provide the new way to increase the traffic of visitors for E-commerce websites. © BEIESP.