Information and Communication Technology (ICT) effect on Supply Chain Performance in the dairy Industry: A Study in the Indian Context

Abstract

The technology and use of computers helped the Indian dairy industry to change its rural face and its organization. Its revolution in today’s supply chain management business validates that they are vital elements that can surely bring success for any internetworked business enterprise. Information technologies can give a business a strategic technology platform that supports electronic commerce and enterprise collaboration among the internetworked enterprise in today’s global dairy business environment. The research paper attempts to find the relationship between the information and communication technology as one of the variables of supply chain management with organizational performance which are identified as financial and market performance. Multiple regression technique has been used for the analysis in order to find the predictor variables for various performance measuring variables. The findings suggest that ICT plays a crucial role in enhancing the performance of the dairy companies in the form of increase in performance matrix indicators. © 2004 American Institute of Physics Inc.. All rights reserved.